欢迎来到「小语境 LingoNest」技术支持中心。如果在使用本应用的过程中遇到任何问题或有改进建议，请查阅以下常见问题解答（FAQ），或直接与我们取得联系。

Welcome to the LingoNest Support Center. If you encounter any issues or have feedback while using the App, please check the FAQ below or contact us directly.

常见问题解答 / FAQ

Q1: 录音时提示“权限错误”或无法进行语音识别？/ "Permission Error" or failed speech recognition during recording?

• 🇨🇳 中文: 请确保您已在设备的系统设置中允许本应用访问“麦克风”和“语音识别”。您可以前往 iOS 的「设置 -> 小语境 LingoNest」，确认“麦克风”与“语音识别”开关均已处于开启状态。
• 🇺🇸 English: Please ensure you have granted the App access to the "Microphone" and "Speech Recognition" in your system settings. Go to iOS Settings -> LingoNest and make sure both toggles are turned ON.

Q2: 为什么 AI 语境建议区域一直显示“授权卡片”？/ Why is the AI suggestions area showing a "Consent Card"?

• 🇨🇳 中文: 本应用尊重您的隐私权。在使用第三方 AI 智能服务生成互动对话建议之前，必须获得您的隐私授权。请点击该提示卡片（或前往应用内的「设置 -> 第三方 AI 数据共享授权」），点击“同意并开启”后，AI 建议功能即可自动恢复正常加载。
• 🇺🇸 English: We respect your privacy. Before sending dialogue texts to the third-party AI to generate context suggestions, we require your explicit permission. Tap the consent card (or go to Settings -> Third-Party AI Data Sharing Consent inside the App) and select "Agree & Enable" to start loading AI suggestions.

Q3: 无法加载 AI 对话建议或分析报告，并提示网络错误？/ Failed to load AI suggestions or reports with a network error?

• 🇨🇳 中文: 为了您的隐私，本应用的所有数据传输均采用加密通道。请检查您的网络连接是否畅通。若网络正常但仍无法加载，可能是由于第三方 AI 接口服务商临时波动，请稍等片刻，点击“重试”或重新进入界面即可。
• 🇺🇸 English: All data transmission is encrypted for your privacy. Please check your internet connection. If the connection is fine but it still fails, it might be due to temporary network fluctuations at the third-party AI provider. Please wait a moment and tap "Retry" or reload the page.

Q4: 如何取消 Pro 会员订阅或申请退款？/ How to cancel a Pro subscription or apply for a refund?

• 🇨🇳 中文: 所有的订阅付费和账单结算均由苹果 App Store 官方统一处理。
  • 取消订阅： 请前往您 iPhone 的「设置 -> 点击您的 Apple ID 头像 -> 订阅」，找到「小语境 LingoNest」并选择取消。
  • 申请退款： 请访问苹果官方退款渠道 reportaproblem.apple.com 登录您的 Apple ID 进行申请。
• 🇺🇸 English: All billing and subscriptions are managed securely by Apple.
  • To cancel: Go to your iPhone Settings -> Tap your Apple ID Avatar -> Subscriptions, locate "LingoNest," and tap Cancel.
  • To refund: Visit Apple's official portal reportaproblem.apple.com, sign in with your Apple ID, and request a refund.